File #: 21-0637    Version: 1 Name:
Type: Ordinance Status: Passed
File created: 5/19/2021 In control: City Council
On agenda: 6/22/2021 Final action: 6/29/2021
Title: Ordinance authorizing a five-year subscription agreement with the option to extend for three additional years with Incapsulate, LLC in an amount of $2,223,569.63 for Customer Relationship Management System (CRMS) for 311, effective upon issuance of a notice to proceed, appropriating $622,461.64, from the unreserved fund balance of the Information Technology fund and amending the FY 2021 operating budget to increase expenditures.
Sponsors: Information Technology Services, Contracts and Procurement
Attachments: 1. Agenda_Memo_311, 2. Ordinance-Incapsulate 311, 3. Evaluation Matrix-CRMS for 311

Title

Ordinance authorizing a five-year subscription agreement with the option to extend for three additional years with Incapsulate, LLC in an amount of $2,223,569.63 for Customer Relationship Management System (CRMS) for 311, effective upon issuance of a notice to proceed, appropriating $622,461.64, from the unreserved fund balance of the Information Technology fund and amending the FY 2021 operating budget to increase expenditures.